Frequently Asked Questions

Clearing My Browser's Cache
Issues can often be fixed instantly by clearing your browser's cache.

The cache is a store of old versions of web pages that the browser uses to load faster. However, sometimes we have fixed a problem but your browser continues to load the old, broken version of a web page. Clearing your cache will ensure you are loading the latest version of the page.

How to clear your cache in the most common browsers:

  • Google Chrome: Press Control+Shift+Delete or Command+Shift+Delete on a Mac
  • Firefox: Press Control+Shift+Delete or Command+Shift+Delete on a Mac
  • Internet Explorer: Press Control+Shift+Delete
  • Safari (Mac): Command+Comma > Privacy > Remove All Website Data > Remove Now

For other browsers, please check the following web page: http://digiwonk.wonderhowto.com/how-to/clear-your...

After clearing your cache, please check if the problem still exists before logging an issue.


 Last updated Mon, May 18 2015 1:00am

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