Welcome to the Serif Support Centre

In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

System Status

BuildCMS Platform issues - Yesterday we had a major problem with BuildCMS websites, most sites are now up and working but there are a few lingering issues which we are working on, we hope to get things back to normal as soon as we can. Thank you for your patience!

Please note we are not affiliated with any product such as Afinity, PhotoPlus or PagePlus, that is an entirely different company and can be found at serif.com.
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
We provide archives and history of all your current and past support requests complete with responses.